SHIPPING
Do you ship worldwide?
We ship worldwide, with a few country exceptions due to shipping restrictions. If you're unsure whether we deliver to your location, please contact us before placing an order.
Will I have to pay any customs fees?
International shipments may be subject to import taxes, customs duties, or additional fees imposed by the destination country.
These charges are the responsibility of the buyer. We recommend consulting your local customs office for more information on potential costs.
Where do you ship from?
Orders are shipped from our fulfilment centers in China. This allows us to offer fast and efficient shipping!
What are my delivery options?
We offer Free Shipping on all orders over $69.99, regardless of the destination. Otherwise, Premium Shipping is $6 per order (excluding special offer products which may be subject to higher shipping fees calculated at checkout).
Where is my order?
You will receive an email with tracking information once your order is dispatched. Click on your tracking number in the order status page to see its tracking information.
How do I track my order?
Click Here to track your order.
Once your order has shipped you will receive an email with your tracking number and shipment details.
RETURNS
Can I amend/cancel my order?
Contact us within 24 hours if you wish to amend or cancel your order.
We aim to ship out orders quickly, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Can I return or exchange an item?
Absolutely. We offer a 30 day return policy. Click Here to view it.
If you are unhappy with your order, we encourage you to contact us, so we may resolve your issue with the product as soon as possible.
What if received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your package)
OTHER QUESTIONS
What are my payment options?
We accept payments via:
- Visa, MasterCard, Amercan Express, JCB, Discover, and Diners Club
- Apple Pay
- Google Pay
How secure is your site?
All payments are processed using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.