Delivery Time

• Order Processing: 2-5 Business Days.
• Average Shipping Time: 7-20 Business Days.

Country Shipping Times

• United States: 8-14 Business Days
• Canada: 8-14 Business Days
• Australia: 8-15 Business Days
• United Kingdom: 7-12 Business Days
• Mexico: 10-16 Business Days
• Germany: 7-12 Business Days
• Italy: 7-12 Business Days
• Singapore: 8-14 Business Days
• France: 7-12 Business Days
• Spain: 7-12 Business Days
• Netherlands: 7-12 Business Days
  

Note:

1. Other countries not in the list, please see the actual payment page or contact our customer service.

Wrong Shipping Information

• If you have left a wrong shipping address or contact information, please contact our customer service agents within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at contact@spiritgemstore.com

International shipments may be subject to import taxes, customs duties, or additional fees imposed by the destination country.

These charges are the responsibility of the buyer. We recommend consulting your local customs office for more information on potential costs.

Orders are shipped from our fulfilment centers in China and Singapore.

This allows us to offer fast and efficient shipping worldwide!

We offer Free Shipping on all orders over $69.99, regardless of the destination. Otherwise, Premium Shipping is $6 per order (excluding special offer products which may be subject to higher shipping fees calculated at checkout).

You will receive an email with tracking information once your order is dispatched. Click on your tracking number in the order status page to see its tracking information.

Click Here to track your order.

Once your order has shipped you will receive an email with your tracking number and shipment details.

Contact us within 24 hours if you wish to amend or cancel your order.

We aim to ship out orders quickly, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Absolutely. We offer a 30 day return policy. Click Here to view it.

If you are unhappy with your order, we encourage you to contact us, so we may resolve your issue with the product as soon as possible.

If you discover a fault, please contact us immediately (within 7 days of receiving your package)

We accept payments via:

- Visa, MasterCard, Amercan Express, JCB, Discover, and Diners Club

- Apple Pay

- Google Pay

All payments are processed using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.